![]() C&C said there was multiple parts installed wrong and even a wrong part installed into the jet drive unit along with pieces still damaged that should have been part of the repair. Took it to C&C sports in brighton and said they'd have a parts delay but kept good customer communication and had it done before summer ended running better than the day we bought it. After countless calls they insited it would get done and the day I go to pick it up after several calls, I throw it in the water and bam same problem, charged upwards of $1k for the work alone and the thing never ran right. They winterized it and never started till the next summer. But 2 summers ago took a jetski there for repairs, not only did they have a long wait time and terrible customer support to let us know when they'd get to work on it. Kyler Anderson: My old review must have been taken down or maybe never got posted. Just be ready to get a second opinion if something seems off. Don't assume the option presented is the only one. If anyone bothers to read to the end of this review the take away should be "ask questions". Glad to have neighbors who know more than I do. That was because I believed your diagnosis. I spent half the summer with my boat in the garage wondering if I could get anything for it, wondering if there was another way to repair it. Since all it took was a simple repair, I am left believing that you either didn't try that or didn't want to. I assumed that a simple repair wasn't enough. I assumed that you guys tried to fix it before jumping to a new head. "Hours researching parts and options"? Maybe. As I stated, the offer of $500 was not the issue, I get that you are not in the business of selling used motors without warranty. All I did was run a tap and clean up the threads. ![]() I did not have to drill anything, I did not have to install a heli-coil. We went directly to needing a new head without any other solutions presented. You did not clearly communicate that your hands were tied as to the repair options available. Can't do more than that though, because your response is lacking. I appreciate that you have taken the time to respond, as a result I have added one star. Very disappointed with Mutiny Marine and bummed that I have to punish myself by driving all the way to Brighton to buy overpriced items at Wilson and winterize it myself this year.Edit in response. I ran it several times this summer, it purrs like a kitten. Insult to injury, didn't even need the heli-coil, just needed to re-tap the threads with the correct size tap and replace one of the spark plugs. On the 2nd person, they said "why don't you just put in a heli-coil?" Enlisted a neighbor with better hand-eye coordination and fixed both spark plugs for less than $10. They say if you do a good job, you'll tell three people, if you do a bad job you'll tell 10. This is a 2012 Mercury 25HP, Four Stroke EFI, tiller. That was not in my budget so I asked if they would make me an offer for the motor as is, maybe I would downsize and find a cheaper way. Needed a new head and gasket, new spark plugs, estimate $2,200. After several weeks (not the issue) was told they were irreparable. I attempted this myself (my mistake) and managed to cross thread two of them. After consultation with Mutiny, it was recommended the spark plugs be changed. 25HP outboard winterized last season, this spring ran rough first time out. After several years of good experiences, mostly just winterization of my small boat and outboard motor, I can no longer recommend this establishment. Mike Lund: Sad to have to write this review.
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